FAQ

We accept cash or checks. We also accept all major credit cards, including Visa, MasterCard, American Express, and Discover.

Yes! We have proudly partnered with Greensky and Goodleap Financing to offer a range of products, terms, and options so that you can find exactly what you are looking for. We can assist with the application process and financing companies pay us directly so there is minimal delay in getting started on your project.

While we do offer light-duty commercial services, we are not seeking commercial clients or commercial service contracts at this time.

We are available 24/7 for emergency services! Our normal office hours are 7:00 AM to 6:30 PM Monday through Friday as well as 7:00 AM to 6:00 PM on Saturdays and 8:00 AM to 5:00 PM on Sundays. However, our phones are always staffed and we have technicians on call nightly to help with after-hours and emergency needs.

We do not charge by the hour. Rather, we charge a flat rate for each job we take. This ensures no surprise fees or unexpected price increases on the final bill. That means no overtime charges either! (Note: emergency and after-hours services may incur an additional charge, but this is also on a flat-rate, per-job basis.)

We do! We offer discounts for both military service members (both former and active) as well as senior citizens (65 and up). Our technicians apply this discount during your appointment, and only one discount may be applied per estimate.

We understand that sometimes the idea of inviting a stranger into your home isn’t always appealing, particularly in this day and age. However, we are unable to offer quotes over the phone at this time. Because plumbing services are unique and problems may be deeper or more complicated than they seem, the only way to provide you with an accurate diagnosis and estimate is to have a skilled member of our team conduct an assessment and provide you with a quote in person. Our techs all utilize proper safety gear and sanitize their equipment after each use to protect themselves and you throughout their visit.

It depends. When it comes to water lines or anything connected to them (faucets, toilets, water heaters, etc.), there’s a good chance that we will have to shut off your water for at least a little while to complete the service. How long your water will be off will vary depending on the size or scope of your job. A technician should be able to give you a more accurate answer when providing you with an estimate.

We do the best we can to avoid this. Our electronic leak detection services help us find leaks without cracking through drywall, and our visual camera inspections can spot issues in sewer lines without any digging. However, if the problem calls for these services, then we might have to. Talk to a technician to learn more about your issue and how we can fix it.

Since opening our doors in 2013, Pure Plumbing has remained committed to handling your every home comfort and safety need. Our technicians take great pride in our work and always go the extra mile to ensure you receive the efficient, effective, and reliable service you deserve.

• Same-day and 24/7 emergency services
• Energy-efficient solutions
• Certified technicians
• Fully stocked service vehicles
• Affordable financing options